Simple & Quick From The First Moment
A Gift They'll Cherish Every Single Day
Families Love The Heart Frame
Built Around the People Who Use It
The questions we get most.
General information
Product information
Shipping & Returns
Do I need to pay a monthly fee to use Heart Frame?
No. Heart Frame is a one-time purchase. No subscriptions, no hidden fees, no app charges. You pay once and it works forever.
Is Heart Frame a good gift?
It's one of the best you can give. Thousands of customers call it the most meaningful gift they've ever purchased. It comes in a premium, luxury gift box with a beautiful unboxing experience — no wrapping, no assembly, nothing to figure out. Just a stunning presentation the moment they open it. And unlike flowers or candles, this one keeps giving. Every new photo that appears on the frame is a gift all over again.
Who is Heart Frame for?
Anyone who wants to stay connected through photos. Many of our customers buy it for themselves or as a gift for a parent, grandparent, or family member who lives far away.
How many people can send photos to one frame?
Unlimited. Your whole family can send photos from anywhere in the world — no one needs to create an account or pay anything to contribute.
Do the people sending photos need to be tech-savvy?
Not at all. Senders just use the free Heart Frame app. If they can send a text, they can send a photo to the frame.
What happens if the WiFi goes out?
The frame keeps displaying the photos already on it. When WiFi comes back, it automatically reconnects and downloads any new photos that were sent while it was offline — no manual reset needed.
What size is the screen and how good is the picture quality?
The screen is 10 inches with a 1280x800 HD resolution touchscreen. Photos display sharp, bright, and true to color — the kind of quality you'd expect.
How do I set it up?
Plug it in, follow the set up guide, and you're done. Most people are up and running in under 5 minutes. No manual required.
How fast do photos appear on the frame after someone sends them?
Seconds. You tap send on your phone, and it's glowing on the frame before you've put your phone away.
How many photos can Heart Frame hold?
The Heart Frame can hold up to 20,000 photos depending on file sizes with it's internal storage.
How much storage does it have?
32GB — enough for up to 20,000 photos. There's also a MicroSD card port if you ever need more space.
Can I send it as a gift directly to someone?
Yes. Heart Frame arrives in premium gift-ready packaging — no wrapping needed. Just enter their address at checkout and add a personal gift message. It ships straight to their door, ready to give.
Does it have a battery?
No. The Heart Frame needs to be plugged in to an electrical outlet to work.
How long does standard shipping take?
All orders ship within 24 hours from our fulfilment center in Florida and arrive within 3-5 days.
How much does shipping cost?
We offer free Standard shipping on all orders. Express shipping is available at checkout for an additional fee if you need it faster.
What is your return policy?
If you're not completely happy, return it within 90 days for a full refund. No hoops to jump through, no questions asked.
What if my frame arrives damaged?
That never should happen — but if it does, contact us and we'll make it right immediately.
What if my frame stops working down the line?
Every Heart Frame comes with a 1-year warranty. If anything goes wrong within that window, reach out to our support team and we'll sort it out — replacement or refund, whatever works best for you.
How do I contact support?
You can contact us at any time via Contact@heartframeusa.com. Our team will respond within 24 hours (but usually much quicker)